SHIPPING & RETURNS
Dear World Beauty Supply Customer,
We are delighted that you have chosen our products for your salon or business. Your satisfaction is our main concern, so we want to ensure that you are fully informed about our shipping and return policies. Below, we provide you with all the relevant information:
Shipping Policy
Processing Time
Once you place your order, our processing team will get to work immediately. Orders are typically processed within 5 to 7 business days.
Shipping Options
We offer various shipping options to suit your needs. You can choose between standard shipping and express shipping during the checkout process.
Shipping Costs
Shipping costs will be automatically calculated based on your location and the shipping option you select. We will provide you with the exact cost before confirming your order.
Shipping Tracking
Once your order has been shipped, you will receive a tracking number so you can track the status of your shipment online.
Return Policy
1. Return Period: We understand that, at times, it may be necessary to return a product. Therefore, we offer a 14-day return period from the delivery date for unused products in their original condition. For electronic products (machines), there are no returns or exchanges at WBS. The exchange for these products is directly with the supplier (information on their packaging).
2. Return Process: To initiate a return, please contact our customer service team via wbsupply@gmail.com or 787-344-6779. We will provide you with detailed instructions for the return process.
3. Return Costs: Return shipping costs will be the responsibility of the customer unless the product is defective or there was an error on our part.
4. Refunds and Exchanges: Once we receive and inspect the returned product, we will process your refund or exchange request according to your preferences. Refunds will be issued in the same form as the original payment within 7 days of receiving your product(s).
5. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will provide you with a prompt solution and offer you a replacement or a full refund, including return shipping costs.
We want your experience with us to be as satisfactory as possible. If you have any questions or concerns about our shipping and return policies, please do not hesitate to contact us. We are here to assist you and ensure that you are happy with your purchases. Thank you for trusting us with your beauty needs!
Sincerely,
World Beauty Supply
PR #2 km 14.4 , Bayamón, Puerto Rico
787-344-6779